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What is the world searching for?

posted Dec 17, 2012, 9:59 AM by Ignasi Mas

 [From Center for Financial Inclusion blog, 17 December 2012 -- go to link to see graphs] 

Google Trends is a public web facility which shows how often particular search terms are entered in Google relative to the total search volume, globally or for individual countries, and for defined time periods (after 2004). This gives us a good perspective into how people are approaching our industry. I looked up some of the most prominent financial inclusion terms, and found some very interesting things.

Industry rebranding. The first graph below shows that the search term “microfinance” has been much more popular than “microcredit” over the last eight years. (In each graph, all data points are scaled relative to the highest value on that graph – see methodological note at the end of this post.) “Microcredit” surged in late 2006 with the granting of the Nobel Peace Prize to Muhammad Yunus. Since then, searches on “microcredit” have been decreasing in relative terms and, by contrast, the new term “financial inclusion” has been gaining ground and is now comparable in its use as a search term to “microcredit.” Still, despite strong attempts from many quarters to rebrand around the financial inclusion label, it has not yet taken off.

Massive impact of the AP crisis. The graph also shows a cliff-like drop on “microfinance” searches after October 2010, which coincides with the break-out of the microcredit crisis in Andhra Pradesh. It seems that the entire sector has suffered a massive loss of interest from the global internet public since then. I suspect that few within the industry have understood the magnitude of the fall-off in the court of general public interest.

Microinsurance is gaining ground. The next graph compares the occurrence of the three main types of microfinancial services, since 2008. Microinsurance has maintained its share of search, and is gaining ground on microcredit. Microsavings remains a negligible search term. This may be because there is thought to be much scope for product specificity around credit and insurance services for the poor, whereas savings services are less differentiated by size (an account is an account).

Enduring interest in informal savings groups. In the graph below, microfinance is compared to two informal financial mechanisms: Self-Help Groups (SHG) and Savings and Loans Groups (SLG). It shows that prior to 2009, “SHG” was as frequent a search term as microfinance itself, but interest in SHGs has dropped steadily. Meanwhile, “SLG” has maintained a steadier, though perhaps cyclical, presence in Google searches. The term “village bank” or “village banking” is searched much less frequently. (Note that these search terms are less clean because the acronyms mean many other things as well – do a Google search on them to check on that. In each case, we have included the acronym and the full name, with and without hyphens, and in singular and plural. In the case of SLGs we have added the corresponding terms around Village Savings and Loan Associations.)

Branchless banking is for specialists. Turning now to technology-based models, the search terms “branchless banking,” “banking beyond branches,” and “agent banking” appear to be neologisms that started being used around 2008. The frequency of these searches since suggests a growing industry, though they barely register if compared to “microfinance.” The notion of “cash lite” (in its range of possible spellings), a frequent objective of branchless banking enthusiasts, seems to come and go in global Google searching, and if anything it has waned. (“Cashless” is much more common, but that is probably driven by interest in and by developed countries.)

The allure of mobile and M-PESA. The following graph looks at the occurrence of mobile financial services on Google searches. “Mobile money” picks up dramatically from May 2011, coinciding with the launch of Google Wallet, which marked the beginning of the mobile wallet wars started in the U.S. M-PESA search volumes have climbed steadily, and we can observe a four-fold increase in search activity in the last three months. This is a puzzle: what can drive this sudden burst of interest in M-PESA? It might have been spurred by the launch of M-Shwari (see my commentary on that here), but the announcement was in late November whereas activity picked up from October.

Growing interest in individual players rather than industry bodies. The final graph below shows that the prevalence of “CGAP” (and its full-name version) in search terms has been dropping steadily. (Remember that this is a drop in relative search term occurrence, and likely not a drop in actual search volume.) The same pattern can be observed for “Microcredit Summit.” This is probably a sign of a maturing industry: people’s search terms become more concrete as they become more aware of individual issues and players. See for instance how the trend has been the opposite for “Compartamos” (by itself, preceded or followed by the word “Banco”). Compartamos Banco’s IPO occurred in April 2007, and that marked a turning point in search-volume. In this case it is probably capital market interest in the specific stock that is driving interest.

Explanatory Note: Google Trends expresses results graphically in charts normalized so that the highest value in a particular chart gets a score of 100, and all other datapoints on that chart are rescaled relative to that. A downward trend represents a fall in the share of a search term relative to all searches conducted that month, not necessarily an absolute reduction in the number of searches requested on that term. To the extent that search terms are entered in English (which I did), there is of course a bias towards what the English-speaking world is searching for. This data is probably overwhelmingly dominated by the interests of the developed world, since that’s where a disproportionate proportion of searches come from. This can only be meaningfully used for search terms with a fairly unique meaning, otherwise the data would pick up a variety of search intent. One can judge how unique a term is by doing a Google search on it and seeing how many different types of results come up.